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Posts from the ‘Chains of Love’ Category

Where Pesto Has Failed to Infiltrate

No capers

So so much to be gleaned from this WSJ article on the quirks of chain restaurant diners (none terribly surprising, but still) plus it managed to use both palate and palette (correctly) a feat as enjoyable as when a character in a movie says the name of the movie.

Olive Garden eaters are turned off by the saltiness of capers and the er, greenness of pesto (I thought that condiment went mainstream around 1990, along with sun-dried tomatoes and hummus–the latter currently being tested at T.G.I. Friday’s), won’t eat pears and Gorgonzola or gnocchi, refuse to part with that frosted salad bowl from another era (that era when pesto became a part of the American diet), and love cheese and chicken more than life itself. Pretty much they’re the worst people on earth.

Applebee’s and T.G.I. Friday’s customers are wilder because they’ll eat okra, ahi tuna and hard boiled eggs cut into wedges. Romano’s Macaroni Grill diners are rich and less scared of Italian food. Why have I not been there yet?

Despite the lowest common denominator approaches employed, the brands are not unaware that more adventurous diners are turned off by the chain staples.

"'We always have to be careful to not always offer cheesy, chickeny things and pastay things,' because such dishes might push away customers with more advanced palates, says John Caron, president of Olive Garden."

As a result, Olive Gardens offers a non-fried, pasta-less, cheese-free bouillabaisse-type seafood dish that costs more than average ($16.25, which I’m sure is not the NYC price–ok, it's $23. 95 in Times Square, which is why chains are best experienced in their natural habitats) and that no one orders. The brodetto is for advanced palates only.

Planet Hollywood, Thinly Disguised

Libations101While I should be excited about Demi Monde, a real cocktail bar, opening kitty-corner from my office, my curiosity was also peaked by reports (ok, my boyfriend who also works in the neighborhood) of a new food court bar.

And indeed, Earl’s Court, home to a Billy’s Bakery, The Original SoupMan, and Earl of Sandwich, does have a lounge: Libations 101. Soothingly generic with  sparsely populated communal tables, mostly $7.50 drinks, and happy hour specials, it’s not any worse than the ubiquitous Irish pubs that make up the majority of nearby drinking options.

There was something distinctly chain-y, or possibly Asian mall and/or hotel-ish about the curtained-off room (the food court isn’t open for dinner) and I was proven semi-correct when the bill for my two blue cheese-stuffed-olive martinis was dropped off. Planet Hollywood!

I should’ve known. The Earl of the court and of the sandwich, happens to be restaurateur Robert Earl. Per last month’s press release: "As the public's taste in food court offerings evolves beyond burgers and reheated pizza we have created a modern alternative with a diverse array of progressive and innovative eateries.  There is no place I would rather debut our first Earl's Court than New York City."

Mostly I liked that despite the inoffensive electronic music lending the Asian mall/hotel vibe, that in the bathroom the Bosom Buddies theme song, a.k.a. Billy Joel's "My Life" was loudly playing.  Go ahead with your own life, leave me alone…

The Post-Millennium Chain Restaurants of Middlesex County New Jersey

The demise of Friendly’s, the Massachusetts-based ice cream and burger chain known for something called a Fribble, has been taken hard by many. Some have gone as far as tying our inability to sustain the brand directly to the decline of the middle class.

That’s not a baseless argument, though it might be hard to fathom if you live in New York City (or any major city). It’s unseemly that if you were so inclined, you could eat a different pork belly preparation every night of the week (would you prefer yours served with baby clams and a hit of Albariño, stuffed into a sandwich with crab mayonnaise and green papaya, or topped with rock shrimp tempura and sherry caramel?) while a majority of Americans (51.3%) have not dined out at all in the past 12 months.

Maybe our tastes have also changed, though. Despite the creeping ‘90s nostalgia in other aspects of pop culture, perhaps we’ve outgrown Never Ending Pasta Bowls, Bloomin’ Onions, and other last-century calorie-jammed inventions. Baja Fresh has dabbled in Korean tacos and even Sizzler launched a food truck, death knells for 2008 food trends, but something different for mainstream dining.

But back to Friendly’s for a long minute. Even though I didn’t grow up with the franchise, I have not been fully immune to its promises. When I moved to NYC in the late ‘90s, I semi-accidentally ended up in Ridgewood, Queens, a heavily Polish enclave for those who considered Greenpoint too cosmopolitan (“Manhattan’s a ten-pound shit in a five-pound bag” was how my landlord’s son laid it out for me.) with no job and not really being acquainted with more than a few penpals (yes, of the letter-writing persuasion) and friends-of-friends who lived in Manhattan, as young, self-supported people still did at the time. I did have internet and a television, though.

Life centered around the curry-infused mattress that had been left behind by the previous tenants, an intergenerational family of five. I would pass time doing one of two things: sitting at the end of the naked mattress typing on a Mac IIci propped up on a cardboard box, or lying down watching watch broadcast TV (the optimal way to view Ron Howard’s 1978 battle of the bands flick, Cotton Candy). Both involved sweating profusely, which forced me to admit that living air-conditioner-free for the previous 25 years had nothing to do with fortitude, just that Portland’s climate was as unambitious and homogenous as its natives.

That summer Friendly’s, a restaurant I’d never heard, continuously aired a commercial that opened with a close-up of a sprinter, taut, waiting to charge the gate, and ended with glamour shots of sundaes topped with Reese’s Pieces and crushed Butterfingers.  I don’t recall what the athlete had to do with eating candy-swirled ice cream and I’ve never been able to find this ad on YouTube. (I’m also a little bummed that Friendly’s official page introduced a behind-the-scenes series of videos with Andre, executive chef and vice president of research and development, then never followed up with another installment.)

All I knew was that if I could stuff my maw with those perfectly formed mounds of ice cream (nothing local or mom-and-pop would suffice even if it happened to exist nearby, which it didn’t) that my loneliness would subside and new doors would open. If you’re not reaping the benefits of struggling in a hostile environment, and no one knows you at all let alone your uncool desires, what’s the harm in fetishizing a piece of newly discovered suburbia? Chain restaurants never seemed so appealing until I became so far removed from them.

I did eventually make it to the Staten Island Mall, source of the city’s only Friendly’s, after I met a boy with a car who I could coerce into an excursion. I didn’t plan ahead; we arrived right before they started to pull down the grate (who closes at 6pm on a Sunday?). There were as many wheelchairs as children, no athletes, and there was nothing particularly friendly about any of it. My life did not change. I did, however, fill a small void with three scoops of ice cream, caramel, hot fudge, and chopped bits of Heath bar.

So, say goodbye to Friendly’s…and Sbarro, El Torito, Marie Callender’s, all of the musty brands doomed to Wikipedia’s “Defunct restaurants of the United States” page. Now is the time to shed the nostalgia and discover the modern world—classics in the making, if you will—of new chain restaurants thriving just beyond the Outerbridge Crossing, the span of steel and concrete connecting NYC (ok, Staten Island) to Middlesex County, New Jersey. Hyper-specific, sure, but I’ve sampled franchises in Long Island, Northern New Jersey, and Westchester, and those communities still feel too citified. The towns of Middlesex County provide the optimal suburban immersion experience while sticking the closest to NYC (specifically Brooklyn, but maybe you guessed that already).

Crossing a bridge or a tunnel is key. Rent a Zip Car if you need to. (Luckily, 12 years later I still have a guy with a car who will drive me to these chain restaurants.) You really don’t want to be one of those young ironists reveling in the Times Square T.G.I. Friday’s or the Fulton Mall Applebee’s (there is nothing ironic about Dallas BBQ because it’s pure awesome). This is an undertaking that only works in its natural habitat (plus, you’ll feel like a chump paying $11.50 for Olive Garden’s hot artichoke dip in Midtown when the warm dish of goo will only set you back $7.65 in Woodbridge, NJ—never mind that the toll to get back into the city via Staten Island is $12).

And there’s nothing more revitalizing—similar to how I imagine waking up at 6am on a Saturday and going for a run, followed by a carton of Zico coconut water or maybe a weekend indulgence of egg white omelet on a scooped bagel must feel to freaks who enjoy such things—than periodically leaving behind artisanal egg creams and pimento cheese, if only for an afternoon.

I don’t do therapy or spa treatments, and I like to believe it’s not because I’m rigid and close-minded, but because I’ve discovered my own grotesque form of emotional balance. At the very least, I would hope that a few urbanites could take a step back—is a hot dog smothered in spicy ketchup and jalapeño mustard and crushed potato chips eaten in an open lot in Williamsburg really that different than a coney with pepper jack, tomatoes, and jalapeño slices consumed in a car pulled-up at a Sonic?—and allow themselves to enjoy the simple pleasure of spacious booths and the democracy of the plastic beeper because it’s fun, not because it’s funny.

 

The Post-Millennium Chain Restaurants of Middlesex County New Jersey: Brick House Tavern + Tap

Brick house tavern facade

Brick House Tavern + Tap
The shtick: Man caves for the masses. Tim Allen embodied in a restaurant.
The signatures: Generous use of tater tots, Texas Toast, and chiles, plus 100-ounce beer bongs.
The new Bloomin’ Onion: Deep-fried olives stuffed with Italian sausage and brie.

You would be forgiven for assuming that Guy Fieri had something to do with this restaurant, which is currently the fastest-growing chain in the US.  (Tex Wasabi’s and Johnny Garlic’s are his only handiwork, and confined to Northern California. Then again, something called Tommy Lasagna recently opened in Union Square, so lines are blurring.)  All of the signs are there: flames in the form of the patio fire pit and interior fireplace that’s lit even during the sticky height of summer, lending a New Orleans gentility, and quotes like “Pain is inevitable; suffering is optional” stenciled on the walls in inky Olde English fonts shout their xtreme (not Extreme) ‘90s sensibility (they did play The Offspring on both my visits—yes, I’ve been more than once).

 brick house tavern chicken fried steak

Anyone offended by the new Dr. Pepper “It’s not for women” ad campaign, should plug their ears when ordering a beer (even if Pinot Grigio and White Zinfandel are on the drinks menu, you are not ordering wine). You might be asked “Sissy or man-sized?” Despite the attempts at bravado, plenty of the clientele is composed of the fairer sex; Rutgers students make up a high proportion, as do families allowing small children to run around the open area set up with recliners with cup holders and sofas facing flat screen TVs like a Vegas casino’s sports bar, minus the smoke and waitresses in nude hosiery.

Brick house tavern more dining

Bare legs rule here. And that’s the thing, despite the servers’ denim cut-offs and snug, black, cropped deep-V-neck polos, they manage to pull off a small town wholesomeness that’s less Daisy Duke and more Sookie Stackhouse. Good girls. Maybe it’s the low-top Converse that tames the overall look. Oddly, the bartenders are more covered-up, most opting to wear fitted, low-rise yoga pants instead of short shorts. More than one young woman wore glasses, and not quirky oversized Sally Jesse Raphael throwbacks, but practical wire-frames, a sexy-nerd look more fit for a go-go dancer in a dreary Chinese factory city like Guangzhou—or at least that’s what I saw recently on The Last Train Home on PBS (neither the subway, nor working will feel so soul-crushing after watching this documentary).

Brick house tavern devilled eggs

It goes without saying that food-wise, bigger is better, with bold being runner-up (the salt and pepper shakers are the size of diner sugar dispensers). Burgers can have up to three “bricks”— what we pussies might call patties—added on. If you also want a fried egg and dijonnaise included that would be called The Gun Show Burger (because eggs and egg-based condiments are like weapons?). Salads (all four of them) are referred to as “roughage.” Cupcakes are offered for dessert, and lest you confuse these confections with something cosmo-sippers would line-up for, they’ve dubbed them Double D Cup Cakes. If anything, Brick House knows how to work a theme—and the bacon-and-Tabasco-spiked devilled eggs and potato chips with queso are great bar snacks—America’s Next Great Restaurant contestants could’ve learned a lot.

Brick house tavern dining room

Sure, Manhattan has a Hooter’s and Canz just opened in Murray Hill (and will be getting a reality show on VH1) but breastaurants seem less cheesy outside the confines of the city, and Brick House, dare I say it, feels more upscale, despite its dedicated parking spots for motorcycles. Wild Hogs are welcome.

See more photos…

 

 

Faster, Casualer

Ihop express

Three’s always a trend, right? Chains, some already downscale, appear to be downscaling further.

Already fast-casual Pei Wei Asia Bistro has created a new brand Pei Wei Asian Market that has eliminated table service and real plates and created cheap combos. In other words, the suburbs now have an equivalent to the ubiquitous Chinese takeout New Yorkers take for granted.

Sit-down Red Robin is opening Red Robin Burger Works, a fast casual concept that could work in non-traditional locations and “urban environments” where the brand is currently absent. Denver will be the test site.

IHOP is taking the same route with IHOP Express. The first location recently opened in San Diego. Thankfully, the Rooty Tooty Fresh ‘N Fruity will still be offered on the abbreviated menu.

Photo credit: DannyMaxon.com

Foreign Affairs

I haven’t had to time write much (non-day-job stuff–I won't assume anyone cares about CPG ecommerce) lately, but I did manage to scrawl an article for Zagat about how foreign restaurants have been adapting for NYC.

I didn't have the chance to talk with Aamanns, but I'm looking forward to the Danish smørrebrød chain's arrival, which has been pushed to January. I was this close to booking a trip to Copenhagen last week, but got freaked out by how expensive everything was–and after much hemming and hawing–opted for Berlin instead. Not exactly an equivlent culinary destination, but I'm still excited. Did you know that Germany is the only country in the world where the McRib is a standard menu item?

 

Feline Good in the Neighborhood

Applebees-B

I love cats and bathroom humor (not crazy about cleaning cat crap off the floor daily) and I don’t hate Applebee’s, but I’m not sure if a QR code-triggered cat talking about pooping will distract hungry lunchers during the 14-minute-or-less wait promised by the company.

Or is that 14 minutes for the entire lunch? I never eat my food fast enough for servers who always bring my entrée when I’ve barely taken a bite of any appetizers.

I’ll take TableCat over the rapping office workers, though.

Chain Links: India is Young and Young People Like to Eat

MenuschezwancheeseFast food appeals to India's vast under-30 population, and it's not all Maharaja Macs and paneer pizza. Homegrown chains like Kaati Zone and Jumbo King (I love those fried potato burgers) are stepping up. 

Young people in India (the 50% under 30 stat is cited yet again) also love coffee. Dunkin' Donuts wants a piece of that.

Some Indians, though, are eating at the opposite end of the spectrum. New Delhi's Le Cirque opened in August and has had to accommodate restrictions like Jains' onion and garlic-free diet. Luckily, pasta pirmavera, a Le Cirque invention, is already vegetarian.

Tony Roma’s is one of those Kenny Rogers Roasters-esque restaurants that flounders here but persists abroad. Bangkok and Jakarta now have more American ribs. And so does LA…in a cross-cultural twist, the new Tony Roma’s in Torrance is paired with Capricciosa Italian Restaurant, a Japan-Italian chain. (Both are ran by the same Singapore-based holding company, Mas Millennium.)

Not all American chains are having the same good fortune as KFC or McDonald’s in China. Applebee’s, Outback Steakhouse, and California Pizza Kitchen have all had to close down branches in Shanghai and Beijing. American businessman, Scott Minoie, has took a different approach and opened a chain of restaurants in China called Element Fresh with no US springboard. He’s been looking to local successes like Hai Di Lao and South Beauty (um, that Sichuan chain is way fancier than Outback or Applebee’s) for inspiration.

 

Vada pav photo from Jumbo King

 

 

Red Robin

3/4 Like people, some restaurants engender warm feelings while others leave you empty and alone. It’s that nebulous just-right essence I seek out in chain restaurants and only occasionally become properly enveloped in. My two experiences with Red Robin have not provided this soothing joy.

Maybe it’s just the South Plainfield location where my last experience with the chain three years ao also occurred, but stepping foot inside is like entering a baby house of the past (or maybe a baby house of the present, but I haven’t spent any significant time around young children in decades), dried spit-up, rusty shag-carpeted ranch houses with unexplained wet patches and greasy surfaces with high e coli potential where graham crackers are called cookies and squares of unfrosted sheet cake are served underbaked with damp, floury bottoms, suspect places where as a grade-schooler I  might be dropped off in the name of day care.

The food is fine (despite my two nemeses, melon and bottomless steak fries, being the sides of choice) for the genre.

Red robin oktoberfest burger

My only intent was to try the limited edition Oktoberfest burger, which turned out to be kind of pleasing as a pretzel sandwich. The sweetish, burnished bun was the main attraction; flavors of caramelized onions and stone ground mustard predominated. The ham and swiss barely registered while the barely pink (medium is as low as raw as they’ll cook meat, and while irksome, is a step up from Five Guys) fast food-sized hamburger patty didn’t function as a featured ingredient either but more as a beefy condiment. These are big burgers visually.

Red robin margarita

But the weirdest part of the meal was the margarita. I was once served a margarita with a green olive at an Applebee’s, so I shouldn’t have been surprised that this $5.99 version came with bejeweled ice. This photo wasn’t intended to capture it, though you can see one blue speck on the upper left. The ice had fine, sparse, glitter suspended in the clear cubes. How such a thing occurred, I have no idea (and no explanation or comp was given, though a fresh drink was produced) but it makes one wonder how much messing around goes on behind the scenes.

All of the staff is very, very young, and very, very polite and cheerful. The suburbs are usually good for that, at least.

Red Robin * 6200 Hadley Rd., South Plainfield, NJ

A Friendly Send-Off

FriendlysBankruptcy, nostalgia, swan songs…it’s been a rough few weeks for old guard chains.

24/7 Wall St. looks at the ten chain restaurants with the biggest loss of sales over the past ten years. I haven’t heard of at least half of them—Bakers Square? Damon’s?—so maybe they truly are endangered species. 341 comments? That’s a heck of a lot of people misspelling Appelbee’s as Appleby’s.

Restaurant Finance Monitor calls bullshit. Chains as a whole aren’t disappearing—we may lose a Friendly’s or a Sbarro—but we gain a Kona Grill or BJ’s.

Josh Ozersky at Time thinks the death of Friendly’s is bad for America. If the middle class can’t afford to go out for Fribbles anymore, we are in sorry shape. I think the dwindling of these traditional chains is as much about changing tastes as our collective destitution, though.

Unsurprisingly, Mark Bittman is a killjoy about the matter (I just can’t get properly worked up over the occasional foray into “factory food”) even while getting the tiniest bit misty over Friendly’s demise. Why do commenters spell it as Friendlies? And why does Bittman think the chain served fast food (this was already pointed out on Twitter)? It may have been factory food, but table service and menus doesn’t fit the definition.

Friendly’s is totally the squeaky wheel (or maybe it’s the pervasive Northeastern food writing that’s doing the squeaking) but El Torito, the Californian, Americanized Mexican chain with one location in Oregon, declared Chapter 11 too and Gustavo Arellano of ¡Ask a Mexican! fame considers the melted cheese and sour cream blobs a part of history. Parent company, Real Mex Foods, also owns Who Song & Larry’s, which played a far more significant role in my formative years (it’s in here somewhere) than Friendly’s, a place I’d never heard of until I was 25.